Project Updates
Amcom Wins Project of the Year
The Amcom Team: (standing from left to right) Bonita Fuller, Felicia Bianchi, Tanisha McNichol, Lionel Clark, Graydon Kirk, John Hawkins, (seated from left to right) Tamika Williams, Elizabeth Bell, Kelly Bray, and Jason Stanaland. Not pictured: Erika Buchholz, Mary Kay O'Brien, and Doug Trail
On June 11th the Amcom project team was honored at the PMI Atlanta meeting (http://pmiatlanta.org) for winning the 2012 Project of the Year award for Public-Sector/Education projects!
The core team was comprised of Elizabeth Bell (Integration), Kelly Bray (Integration), Jay Flanagan (Infrastructure), John Hawkins (Infrastructure), Bonita Russell (Enterprise Services), Jason Stanaland (Infrastructure), and Tamika Williams (Enterprise Services). Other key OIT players were Erika Buchholz (Integration), Lionel Clark (Emory Healthcare), Graydon Kirk (PMO), Tanisha McNichol (Enterprise Applications), Mary Kay O’Brien (Emory Healthcare), Scott Swann (PMO), and Doug Trail (Emory Healthcare).
With the help of the great editing skills from Marisa Benson (PMO), we submitted an award winning proposal. We outlined how this project, after 7 prior attempts, was a success using an innovative but structured Project management framework to complete the Amcom Upgrade and Integrate with the Enterprise Service Bus (ESB). Other accomplishments included:
- Increasing the adoption of smart phones as replacements for traditional pagers, resulting in a 25% increase in phone messaging the first months after go-live
- Experiencing 25% fewer major incidents and a downward trend of isolated incidents for the OnCall Calendar and Paging system
- Decreasing the Emergency Notification Message Throughput time by 45%, meaning an increased speed in the ability for Physicians to respond to emergency pages
- Removing almost 4000 Duplicate records through stable real time data integrations
- Creating a fully redundant system in two distinct geographic locations, with database failover from one site to another happening in seconds rather than 30 minutes
The team was the key to the success of this project. They grew to trust and respect each other and in the end were the epitome of a high performing team.
- Felicia Bianchi, Project Manager, PMO